Refund Policy
RETURN & EXCHANGE
In response to the call for environmental protection, we do not accept any physical mail-in returns. Therefore, with the exception of products damaged from shipping, all sales are final once items are received; we do not accept returns or exchanges.
If you receive any faulty items, please email us at hello@morethannecessary.com with the following information within 7 days after the package status shows as delivered:
- Order Number #
- Photo(s) and name(s) of the faulty product(s)
- You would like to get a replacement, a gift card or a refund
Please keep everything you received including the packaging, and DO NOT throw anything away before we resolve your problem. Replacement, refund, or gift card requests will be handled on a case-by-case basis.
If you are eligible for a refund, the refund will go through your original form of payment. The banking institution may require additional days to process the transaction to your account. Please note that any shipping fees on the original order are final and will not be refunded.
If you do not receive our feedback within 3 working days after your email, please check the reasons why you might not be receiving emails from us. If these conditions don't apply, we apologize for the delay, and please resend the email to bump your email to the top of our inbox.
CANCELLATION
If you want to cancel your order, please email us at hello@morethannecessary.com with your order number # and the reason for cancellation within 24 hours after you place it. Orders cannot be canceled after 24 hours, as they will be sent to our logistics provider for processing.
If your order is successfully cancelled and you are eligible for a refund, the refund will go through your original form of payment. The banking institution may require additional days to process the transaction to your account.